🛠 Make sure you are trying to connect from a supported region. Click “Fix It” to run the automated tool. Search for “Xbox Live Settings” to open the Xbox Networking settings. 🛠 Use the Xbox Live troubleshooter to identify issues. If you have multiple Microsoft or Xbox Live accounts, make sure you are logged into the Xbox Console companion, at /, and even into your Windows machine with the account you intend to use. 🛠 Make sure you are logged into the Xbox Console Companion and Windows with the correct account. You can find steps to do so in this article. 🛠 Ensure that JavaScript is enabled in Internet Explorer. You can ensure your computer’s clocked is synced by navigating to Start > Settings > Time & Language > Date & Time, where you can toggle the “Set time automatically setting to on. If your time is not synced, you will not be able to login. 🛠 Enable the “Set Time Automatically” setting. If you’re not seeing the sign-in box, try clearing your cache and cookies before launching and signing in through the game. The module to sign in uses Internet Explorer to collect and transmit your information. 🛠 Clear your Cache and Cookies in Internet Explorer. Try lowering your security settings, clearing your cache and cookies, and then launching the game to try again. If you are using high security settings, they can prevent you from connecting to the Xbox Live sign-in page. 🛠 Make sure your Internet Explorer security settings are set to ‘Medium’ or lower. If you’re having problems signing in with your Xbox Live account: Try reinstalling the game before trying to play again. Some antivirus programs can also interfere with the installation of the game files. 🛠 If you are still unable to connect, uninstall the game, restart your machine, and then reinstall game.
Make sure the program is not running in the background.
Try disabling your antivirus program and firewall and re-launching the game. If you are unable to connect to Xbox Live, your antivirus or firewall may be preventing you from accessing the online service.
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